Protocol Raw System Architecture¶

Layer 4: SOP Cross-Reference¶

Version: 1.1
Status: Production Reference
Last Updated: April 2026
Owner: Protocol Raw Operations

1. SOP Master Index¶

1.1 Core Operations SOPs¶

ID	Name	Version	Status	Purpose
SOP-ORD-01	Order Ingestion	v5.0	✅ Production	Webhook capture, processing, retry, and monitoring for Shopify order data
SOP-LAB-01	Batch Creation & Lab-to-Release	v1.0	✅ Production	Batch lifecycle, QA, lab processing (replaces SOP-01)
SOP-DLV-01	Courier Watchdog	v4.0	✅ Production	DPD tracking, exception handling, direct Customer.io notifications (replaces SOP-02)
SOP-03	Daily Operations Snapshot	v3.1	✅ Production	Morning ops digest
~~SOP-04~~	Ad Spend Sync (deprecated)	v4.0	❌ Deprecated	Make.com-based ad spend sync — replaced by SOP-FIN-01
SOP-05	Email Processing	v3.0	✅ Production	Email outbox queue processing
SOP-PROOF-00	Proof-of-Safety System	v1.0	✅ Production	QR codes, pouch labels, co-packer email, proof job queue (replaces ~~SOP-0R~~)
SOP-PROOF-01	Proof Portal System	v1.1	✅ Production	Public batch verification portal, DB-owned business logic, nonce-based CSP, SOP-MON-01 monitoring (replaces v1.0)
SOP-ORD-02	3PL Order Export	v4.0	✅ Production	Export orders for fulfillment (replaces SOP-0X)
SOP-ORD-03	Dispatch Ingestion	v3.0	✅ Production	Dispatch file processing, quarantine, monitoring (replaces SOP-0Y)

1.2 Inventory SOPs¶

ID	Name	Version	Status	Purpose
SOP-INV-01	Inventory Control	v1.1	✅ Production	Stock levels, manual adjustments
SOP-INV-02	Demand Forecasting	v1.0	✅ Production	Predict inventory needs

1.3 Packing & Fulfillment SOPs¶

ID	Name	Version	Status	Purpose
SOP-PACK-01	Intelligent Packing	v2.0	✅ Production	PCM calculation, pack day workflow
SOP-COLD-01	Cold Chain Integrity	v1.0	✅ Production	3PL cold chain requirements

1.4 Customer Operations SOPs¶

ID	Name	Version	Status	Purpose
SOP-CS-00	Customer Operations System	v1.8	✅ Production	Support system overview
SOP-CS-01	AI Customer Service Triage	v2.2	✅ Production	Email classification, health monitoring
SOP-CS-02	Live Chat System	v1.8	✅ Production	Real-time messaging
SOP-CS-03	Autonomous Support Agent	v1.6	🟡 Shadow Validation	AI-powered automation

1.5 Subscription & Lifecycle SOPs¶

ID	Name	Version	Status	Purpose
SOP-SUB-00	Subscription State Management	v4.1	✅ Production	Seal sync, native dunning, card expiry, reconciliation
SOP-LC-01	Lifecycle Communications	v1.5	✅ Production	All automated emails
SOP-REF-01	Referral System	v3.0	✅ Production	Referral codes, credits

1.6 Monitoring & Infrastructure SOPs¶

ID	Name	Version	Status	Purpose
SOP-MON-01	Monitoring & Alerting Architecture	v1.1	✅ Production	Centralized monitoring
~~SOP-MON-02~~	~~Order Ingestion SLO Monitor~~	~~v2.0~~	❌ Retired	Absorbed into SOP-ORD-01 v5.1
SOP-AI-KB-01	AI Knowledge Base	v3.4	✅ Production	KB management
SOP-CHS-01	Customer Health Scoring	v1.0	🔵 Design	Churn prediction

1.7 Finance SOPs¶

ID	Name	Version	Status	Purpose
SOP-FIN-01	Ad Spend Sync	v1.2.1	✅ Production	Daily Meta/Google ad spend ingestion, FX conversion, CAC reporting (replaces ~~SOP-04~~)
SOP-FIN-02	Cost Tracking System	v1.0	✅ Production	Supplier invoices, COGS/CPD allocation, unit economics, cost anomaly monitoring (replaces ~~SOP-05~~ invoice parsing)

1.8 Content & Marketing SOPs¶

ID	Name	Version	Status	Purpose
SOP-JOURNAL-01	Journal Content Management	v1.0	🔵 Design	Blog content workflow

2. SOP Dependency Map¶

2.1 Order Flow Dependencies¶

SOP-ORD-01 (Order Ingestion)
    ↓ Creates: orders, customers, order_items
    ↓
SOP-INV-01 (Inventory) ← Allocation trigger
    ↓ Creates: allocations
    ↓
SOP-ORD-02 (3PL Order Export)
    ↓ Updates: export_state = 'queued' → 'sent'
    ↓
SOP-PACK-01 (Packing)
    ↓ Creates: packing_instructions
    ↓
SOP-ORD-03 (Dispatch)
    ↓ Creates: shipments
    ↓
SOP-DLV-01 (Courier Watchdog)
    ↓ Creates: courier_events
    ↓
SOP-LC-01 (Lifecycle) → Customer emails

2.2 Batch Flow Dependencies¶

SOP-LAB-01 (Batch Creation)
    ↓ Creates: batches (status: QA_HOLD)
    ↓ Creates: inventory (qty_on_hold)
    ↓
SOP-LAB-01 (Lab Processing)
    ↓ Creates: lab_results
    ↓ Updates: batch status → RELEASED
    ↓
SOP-INV-01 (Inventory)
    ↓ Releases: inventory to qty_available
    ↓ Triggers: pending order allocation

2.3 Support Flow Dependencies¶

SOP-CS-00 (Customer Ops System)
    ↓ Defines: Overall support architecture
    ↓
SOP-CS-01 (AI Triage)
    ↓ Creates: support_tickets, cs_agent_decisions
    ↓
SOP-CS-03 (Autonomous Agent)
    ↓ Updates: tickets, sends responses
    ↓
SOP-AI-KB-01 (Knowledge Base)
    ↓ Provides: kb_articles for AI context

2.4 Monitoring Dependencies¶

SOP-MON-01 (Monitoring Architecture)
    ↓ Defines: run-monitor, ops-alerter pattern
    ↓
├── SOP-ORD-01 (Order Ingestion SLO) → uses pattern
├── SOP-03 (Daily Snapshot) → uses pattern
├── SOP-LAB-01 (Lab SLA) → uses pattern
├── SOP-LAB-01 (Working Capital) → uses pattern
├── SOP-INV-01 (Stock Levels) → uses pattern
├── SOP-CS-03 (Support Queue) → uses pattern
├── SOP-DLV-01 (Courier Watchdog Health) → uses pattern
├── SOP-ORD-02 (3PL Export Health) → uses pattern
└── SOP-ORD-03 (Dispatch Processing Health) → uses pattern

3. SOP to Component Mapping¶

3.1 SOP-ORD-01: Order Ingestion¶

Component Type	Name	Purpose
Edge Function	shopify-webhook-handler	Receive webhooks
Database Table	webhook_inbox	Store raw webhooks
Database Table	customers	Customer master
Database Table	orders	Order headers
Database Table	order_items	Line items
Database Function	process_order_webhook_txn()	Processing logic
pg_cron Job	retry-failed-webhooks	Retry failures
View	v_webhook_health	24h metrics
View	v_retry_queue_depth	Queue status

3.2 SOP-LAB-01: Batch Creation & Lab-to-Release¶

Component Type	Name	Purpose
Edge Function	create-batch	Create batch with assets
Edge Function	lab-email-ingestion	Gmail Pub/Sub → PDF parse → lab result insert
Database Table	batches	Batch records
Database Table	lab_results	Lab test results
Database Table	lab_email_failures	Quarantine queue for failed lab emails
Database Table	formulations	Product formulations
Database Function	generate_public_batch_id()	Hash generation
Database Function	fn_process_lab_email_v1()	Idempotent lab result insert
Database Function	fn_check_lab_ingestion_health_v2()	Lab ingestion monitoring
Database Trigger	trigger_set_public_batch_id	Auto-set public ID
pg_cron Job	lab-01-gmail-watch-renew	Gmail watch renewal every 6 days
pg_cron Job	lab-01-fallback-poll	Safety net poll every 30 min
Monitor Function	fn_check_lab_sla_v2()	Lab SLA tracking
Monitor Function	fn_check_working_capital_v2()	QA hold value

3.3 SOP-DLV-01: Courier Watchdog¶

Component Type	Name	Purpose
Make.com Scenario	DPD Tracking Ingestion	Receive inbound DPD events (pending DPD UK API)
Database Table	shipments	Dispatch records
Database Table	courier_events	Tracking events
Database Table	courier_event_mapping	Event code → template mapping
Database Table	ops_events	Customer notification queue (CUSTOMER_EVENT rows)
Database Function	process_courier_event()	Core event processing
Database Function	notify_courier_exception()	Trigger → send-courier-notification
Database Function	fn_retry_courier_notifications_v1()	Retry pending notifications with backoff
Database Function	fn_check_courier_watchdog_health_v2()	MON-01 health monitor
Edge Function	send-courier-notification	Direct Customer.io delivery (replaces Make.com Event Bridge)
Customer.io Campaign	Courier Exception Handler	5 email templates
pg_cron Job	dlv-01-retry-notifications	Retry every 5 min
pg_cron Job	monitor-dlv-01-watchdog-health	Health check every 15 min

3.4 SOP-03: Daily Snapshot¶

Component Type	Name	Purpose
Monitor Function	fn_daily_snapshot_v2()	Daily metrics
Database Function	get_daily_snapshot()	Metric calculation
pg_cron Job	monitor-daily-snapshot	Daily 09:00
Slack Channel	#daily-ops	Delivery

3.5 SOP-INV-01: Inventory Control¶

Component Type	Name	Purpose
Database Table	inventory	Stock levels
Database Table	inventory_movements	Audit trail
Database Function	execute_manual_inventory_adjustment()	Manual adjustments
Database Function	get_current_inventory_for_reconciliation()	Inventory display
Database Trigger	trg_decrement_inventory_on_dispatch	Auto-decrement
Monitor Function	fn_check_stock_levels_v2()	Low stock alerts

3.6 SOP-PACK-01: Intelligent Packing¶

Component Type	Name	Purpose
Edge Function	calculate-pack-day-instructions	PCM calculation
Database Table	packing_instructions	Pack requirements
View	v_pack_queue	Orders to pack
External API	OpenWeatherMap	Weather forecast

3.7 SOP-ORD-03: Dispatch Ingestion¶

Component Type	Name	Purpose
Edge Function	poll-dispatch-files	List inbox, download, process, archive
Edge Function	import-3pl-dispatch	3PL dispatch data import (API)
Database Table	shipments	Dispatch records
Database Table	processed_3pl_files	File-level idempotency
Database Table	dispatch_file_failures	Quarantine queue
Database Function	fn_import_3pl_dispatch()	Core dispatch processing
Database Function	fn_reprocess_dispatch_file_v1()	Controlled reprocessing
Monitor Function	fn_check_dispatch_processing_health_v2()	MON-01 health monitor
pg_cron Job	poll-dispatch-files-every-5-min	File processing every 5 min
pg_cron Job	monitor-ord-03-dispatch-health	Health check every 15 min
Storage Bucket	dispatch-files	inbox/ and archive/
View	v_dispatch_metrics_daily	Daily dispatch metrics
View	v_order_fulfillment_status	Fulfillment status

3.8 SOP-CS-00: Customer Operations System¶

Component Type	Name	Purpose
Database Table	support_tickets	Tickets
Database Table	ticket_messages	Conversation history
Database Table	address_changes	Address sync tracking
Database Table	cancellation_reasons	Structured cancellation reason capture (v2.0)
View	v_support_queue	Open tickets
View	v_customer_context	Customer 360
Edge Function	portal-update-address	Address sync to Shopify + Seal
Edge Function	cancellation-tracking	Cancel flow v2.0 (4 routes)

3.9 SOP-CS-01: AI Triage¶

Component Type	Name	Purpose
Edge Function	cs-agent-triage	Classification
Database Table	cs_agent_decisions	AI decisions
Cloudflare Worker	email-ingest	Email routing to cs-agent-triage

3.10 SOP-CS-03: Autonomous Agent¶

Component Type	Name	Purpose
Edge Function	cs-agent-triage	Classification + draft
Edge Function	send-support-email	Email delivery
Database Table	cs_agent_decisions	AI decisions
Database Table	ticket_messages	Conversation log
Monitor Function	fn_check_support_health_v2()	Support health (queue, triage, intake)

3.11 SOP-LC-01: Lifecycle Communications¶

Component Type	Name	Purpose
Customer.io Templates	Multiple	All email templates
Make.com Scenario	Event Bridge	Trigger campaigns
Database Table	email_outbox	Email queue

3.12 SOP-MON-01: Monitoring Architecture¶

Component Type	Name	Purpose
Edge Function	run-monitor	Generic runner
Edge Function	ops-alerter	Slack delivery
Database Table	monitoring_runs	Execution log
pg_cron Jobs	monitor-*	All schedules
Slack Channels	#ops-alerts, #ops-urgent, #daily-ops	Alert delivery

3.13 SOP-SUB-00: Subscription State Management¶

Component Type	Name	Purpose
Edge Function	seal-webhook-handler	Webhook ingestion
Database Table	subscriptions	Local state cache
Database Table	subscription_events	Event log
Database Table	billing_attempts	Payment attempts
pg_cron Job	`dunning-processor` (*/15 min)	Dunning email dispatch
Edge Function	`reconcile-subscriptions`	Daily Seal API reconciliation
pg_cron Job	`reconcile-subscriptions-daily` (daily 03:00)	Trigger daily reconciliation
Database Table	`subscription_reconciliation_runs`	Reconciliation run tracking
Database Table	`subscription_reconciliation_staging`	Seal subscription snapshot
Database Table	`subscription_reconciliation_diffs`	Subscription drift records
Database Table	`billing_reconciliation_staging`	Seal billing attempt snapshot
Database Table	`billing_reconciliation_diffs`	Billing drift records
Function	`fn_finalize_subscription_reconciliation_v1()`	Set-based subscription comparison
Function	`fn_finalize_billing_reconciliation_v1()`	Set-based billing comparison

4. SOP to External System Mapping¶

SOP	Shopify	Seal	DPD	Customer.io	Gmail	OpenAI	Claude	Slack
SOP-ORD-01	✅ Webhook
SOP-LAB-01					✅ Lab emails	✅ PDF parsing		✅ Alerts
SOP-DLV-01			✅ Webhooks	✅ Exception emails				✅ Alerts
SOP-03								✅ Daily digest
SOP-INV-01								✅ Stock alerts
SOP-PACK-01
SOP-CS-00	✅ Address	✅ Address		✅ Emails	✅ Support
SOP-CS-01					✅ Inbox watch	✅ Embeddings	✅ Classify
SOP-CS-03				✅ Responses		✅ Embeddings	✅ Draft	✅ Queue
SOP-LC-01				✅ All emails
SOP-SUB-00		✅ Webhooks		✅ Dunning
SOP-MON-01								✅ All alerts

5. Database Table to SOP Mapping¶

Table	Primary SOP	Related SOPs
customers	SOP-ORD-01	SOP-CS-00
orders	SOP-ORD-01	SOP-ORD-02, SOP-PACK-01
order_items	SOP-ORD-01	SOP-INV-01
batches	SOP-LAB-01	SOP-INV-01
inventory	SOP-INV-01	SOP-LAB-01
inventory_movements	SOP-INV-01
allocations	SOP-INV-01	SOP-ORD-01 (trigger)
lab_results	SOP-LAB-01
shipments	SOP-ORD-03	SOP-DLV-01
processed_3pl_files	SOP-ORD-03
dispatch_file_failures	SOP-ORD-03
courier_events	SOP-DLV-01
packing_instructions	SOP-PACK-01
support_tickets	SOP-CS-00	SOP-CS-01, SOP-CS-03
ticket_messages	SOP-CS-00	SOP-CS-03
cs_agent_decisions	SOP-CS-01	SOP-CS-03
kb_articles	SOP-AI-KB-01	SOP-CS-03
subscriptions	SOP-SUB-00
subscription_events	SOP-SUB-00
webhook_inbox	SOP-ORD-01
ops_events	Multiple	Universal logging
monitoring_runs	SOP-MON-01	All monitors
email_outbox	SOP-05	SOP-LC-01

6. Edge Function to SOP Mapping¶

Edge Function	Primary SOP	Purpose
shopify-webhook-handler	SOP-ORD-01	Order ingestion
seal-webhook-handler	SOP-SUB-00	Subscription sync
create-batch	SOP-LAB-01	Batch creation
cs-agent-triage	SOP-CS-01	AI classification
send-support-email	SOP-CS-00	Email delivery
sync-address-change	SOP-CS-00	Address sync
calculate-pack-day-instructions	SOP-PACK-01	PCM calculation
run-monitor	SOP-MON-01	Monitor execution
ops-alerter	SOP-MON-01	Slack delivery
retry-failed-webhooks	SOP-ORD-01	Webhook retry
export-3pl-dispatch	SOP-ORD-02	3PL CSV email via Resend
poll-dispatch-files	SOP-ORD-03	Dispatch file ingestion from Storage
import-3pl-dispatch	SOP-ORD-03	3PL dispatch data import (API)
send-courier-notification	SOP-DLV-01	Direct Customer.io delivery
process-dunning	SOP-SUB-00	Dunning + card expiry processor
reconcile-subscriptions	SOP-SUB-00	Daily Seal API reconciliation

7. Make.com Scenario to SOP Mapping¶

Scenario	Primary SOP	Trigger	Purpose
~~CS-01: Email Triage~~	SOP-CS-01	~~Deactivated~~	Replaced by Cloudflare Worker `email-ingest` (2026-04-06)
~~Address Update Sync~~	SOP-CS-00	~~Deactivated~~	Replaced by `portal-update-address` Edge Function
~~Lab Results Processing~~	SOP-LAB-01	~~Deactivated~~	Replaced by `lab-email-ingestion` Edge Function (2026-03-19)
DPD Tracking Ingestion	SOP-DLV-01	DPD webhook	Tracking events (still via Make.com pending DPD UK API)
~~Courier Exception Handler~~	SOP-DLV-01	~~Deactivated~~	Replaced by `send-courier-notification` Edge Function (2026-03-19)
~~Process Dispatch Files~~	SOP-ORD-03	~~Deactivated~~	Replaced by `poll-dispatch-files` Edge Function + pg_cron (2026-03-19)
Event Bridge	SOP-LC-01	Database trigger	Customer.io events

8. pg_cron Job to SOP Mapping¶

Job Name	Schedule	SOP	Purpose
monitor-order-ingestion-slo	/2 * * *	SOP-ORD-01	Order health
monitor-outbox-health	/2 * * *	SOP-MON-01	Email queue
monitor-stock-levels	/15 * * *	SOP-INV-01	Low stock
monitor-lab-sla	/15 * * *	SOP-LAB-01	Lab tracking
monitor-working-capital	0 /6 * *	SOP-LAB-01	QA hold value
monitor-lab-ingestion-health	/15 * * *	SOP-LAB-01	Lab email quarantine
lab-01-gmail-watch-renew	0 0 /6 *	SOP-LAB-01	Gmail watch renewal
lab-01-fallback-poll	/30 * * *	SOP-LAB-01	Lab email safety net
monitor-daily-snapshot	0 9 * * *	SOP-03	Daily digest
monitor-cs-01-support-health	/15 * * *	SOP-CS-01	Support health
ord-01-webhook-retry	/5 * * *	SOP-ORD-01	Webhook retry
monitor-ord-01-webhook-health	/5 * * *	SOP-ORD-01	Webhook health
monitor-ord-01-daily-digest	0 9 * * *	SOP-ORD-01	Webhook daily digest
monitor-heartbeat	/15 * * *	SOP-MON-01	Monitoring system heartbeat
dlv-01-retry-notifications	/5 * * *	SOP-DLV-01	Retry failed courier notifications
monitor-dlv-01-watchdog-health	/15 * * *	SOP-DLV-01	Courier watchdog health
process-email-outbox	* * * * *	SOP-05	Send emails
ord-02-3pl-export-cycle	/15 * * *	SOP-ORD-02	Export orders to 3PL
ord-02-retry-exports	/5 * * *	SOP-ORD-02	Retry failed exports
monitor-ord-02-export-health	/5 * * *	SOP-ORD-02	3PL export health
poll-dispatch-files-every-5-min	/5 * * *	SOP-ORD-03	Process dispatch CSV files
monitor-ord-03-dispatch-health	/15 * * *	SOP-ORD-03	Dispatch processing health
monitor-subscription-health	/5 * * *	SOP-SUB-00	Subscription health checks
monitor-subscription-daily	5 9 * * *	SOP-SUB-00	Subscription daily digest
dunning-processor	/15 * * *	SOP-SUB-00	Dunning email dispatch
card-expiry-processor	0 9 * * *	SOP-SUB-00	Card expiry warnings
reconcile-subscriptions-daily	0 3 * * *	SOP-SUB-00	Daily Seal reconciliation

9. Customer.io Template to SOP Mapping¶

Template ID	SOP	Trigger
order_confirmation_first	SOP-LC-01	First order
order_confirmation_repeat	SOP-LC-01	Repeat order
transition_guide	SOP-LC-01	+24h first order
transition_week_1	SOP-LC-01	+7d first order
transition_week_2	SOP-LC-01	+14d first order
delivery_reminder_7day	SOP-LC-01	-7d renewal
delivery_lock_48h	SOP-LC-01	-48h renewal
order_dispatched	SOP-LC-01	Dispatch
order_delivered	SOP-LC-01	Delivery
delivery_exception	SOP-DLV-01	Exception
subscription_paused	SOP-LC-01	Pause
subscription_resumed	SOP-LC-01	Resume
subscription_cancelled	SOP-LC-01	Cancel
winback_30day	SOP-LC-01	+30d cancel
winback_60day	SOP-LC-01	+60d cancel
payment_failed_day0	SOP-SUB-00	Payment fails
payment_failed_day3	SOP-SUB-00	+3d dunning
payment_failed_day7	SOP-SUB-00	+7d dunning
card_expiring_30day	SOP-SUB-00	-30d expiry
card_expiring_7day	SOP-SUB-00	-7d expiry

10. Quick Reference: "Where Do I Look?"¶

I need to understand...	Start with SOP
How orders get into the system	SOP-ORD-01
How webhook monitoring works	SOP-ORD-01
How batches work	SOP-LAB-01
How inventory is managed	SOP-INV-01
How packing works	SOP-PACK-01
How dispatch works	SOP-ORD-03
How courier tracking works	SOP-DLV-01
How customer support works	SOP-CS-00
How AI support works	SOP-CS-03
How emails are sent	SOP-LC-01
How subscriptions work	SOP-SUB-00
How monitoring works	SOP-MON-01
How the ops portal works	Ops Portal Docs
How the customer portal works	Customer Portal Docs

Document	Purpose
Systems Overview v3.1	Infrastructure counts, Edge Function registry, data flows
Operations Portal Documentation	Portal features
Customer Portal Documentation v3.1	Portal features
Visual Identity Guide	Brand standards
Email Design System	Email standards

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Protocol Raw System Architecture¶

Layer 4: SOP Cross-Reference¶

1. SOP Master Index¶

1.1 Core Operations SOPs¶

1.2 Inventory SOPs¶

1.3 Packing & Fulfillment SOPs¶

1.4 Customer Operations SOPs¶

1.5 Subscription & Lifecycle SOPs¶

1.6 Monitoring & Infrastructure SOPs¶

1.7 Finance SOPs¶

1.8 Content & Marketing SOPs¶

2. SOP Dependency Map¶

2.1 Order Flow Dependencies¶

2.2 Batch Flow Dependencies¶

2.3 Support Flow Dependencies¶

2.4 Monitoring Dependencies¶

3. SOP to Component Mapping¶

3.1 SOP-ORD-01: Order Ingestion¶

3.2 SOP-LAB-01: Batch Creation & Lab-to-Release¶

3.3 SOP-DLV-01: Courier Watchdog¶

3.4 SOP-03: Daily Snapshot¶

3.5 SOP-INV-01: Inventory Control¶

3.6 SOP-PACK-01: Intelligent Packing¶

3.7 SOP-ORD-03: Dispatch Ingestion¶

3.8 SOP-CS-00: Customer Operations System¶

3.9 SOP-CS-01: AI Triage¶

3.10 SOP-CS-03: Autonomous Agent¶

3.11 SOP-LC-01: Lifecycle Communications¶

3.12 SOP-MON-01: Monitoring Architecture¶

3.13 SOP-SUB-00: Subscription State Management¶

4. SOP to External System Mapping¶

5. Database Table to SOP Mapping¶

6. Edge Function to SOP Mapping¶

7. Make.com Scenario to SOP Mapping¶

8. pg_cron Job to SOP Mapping¶

9. Customer.io Template to SOP Mapping¶

10. Quick Reference: "Where Do I Look?"¶

11. Related Documentation¶